Return & Refund Policy

To support the current procedures in place due to Covid-19, we have extended our returns period to 7-10 days. Due to measures in place at our warehouse, you may experience short delays in processing returns.

We know that not every shoe fits in your usual size or maybe you have different view (such as color, form, etc) when ordering through our webstore. If you choose wrong shoe color or size that doesn’t fit you, you might be eligible to return it. The return process although very simple, it has pre-requisite that shoes have never been used and are in the same condition as when you got it. So all you need to know and to do are these steps. But remember, exchange product is allowed as long as it is still in good form and has never been used before.

 

Return accepted if you return the product a week after you got it and the product condition never been used and same condition as the first time you got it.

How to Return or Refund Your Order

  • You just need to contact our customer service : 08122002051. As easy as confirm your order details (such as your ID and product name) then our Customer Service will help you through the process.
  • Your refunds or Returns will be processed immediately after the returned product is inspected by Ekutor team and confirmed that it complies with our returns policy.
  • Before the refund process, customers must provide a Bank account with complete and valid data
  • The shipping payment will be charge to customer.
  • We will refund full purchase price of the relevant product(s) returned to us excluding shipping charges (if any).
  • Our Customer Service will process your request by 7 working days.

 This return and refund policy will be applied if the product that you want to return is still in good condition (never been used, dirty, folded leather, etc.). If we found out that shoes been used, we can not process the return process and we will send it back to you.

If you receive a faulty, incorrect or incorrectly described order please contact Customer Service ASAP and we will organise for the correct product to be delivered to you.

Customer Service

Contact us on 08122002051 or at ekuatorindonesia@gmail.com